Cloud phone system with video meetings in one app

Every number follows its call flow. You build it in a visual editor from building blocks:

• Opening hours and holidays, also from a linked calendar.
• Voice menu (“press 1 for sales”) with dialling by extension.
• Ring a person, a group (all at once or one after another) or a call queue with hold music.
• Mailbox, announcements, digit input and conditions.
• Move the caller into a voice room, or create a ticket or a chat message.

A simulator and a test call in the browser let you try the flow before you publish it. Published versions are kept, so you can roll back. Which building blocks you get depends on the plan.

• Incoming calls ring as a banner with the caller’s number or phone-book name; whoever answers first takes the call.
• Hold with music, blind transfer and consultation with a colleague.
• Personal call forwarding, do-not-disturb exceptions and a mailbox with your own greeting.
• Call queues with pause, after-call work and a wallboard.
• Notes and outcomes per call, missed calls shared in the team.
• Dial out with the keypad if your organisation allows calls to external numbers.

Callers can dial into a meeting with an 8-digit PIN and take part with audio. Organizers can add someone to a running meeting by phone, and Call me connects your mobile to the meeting. Phone participants mute and unmute with *6 and are told when a recording or transcription starts.

In the Business plan, a call flow can include an AI receptionist, once it is enabled for your organisation. It runs on Coviqo’s own servers, always says first that the caller is talking to an AI assistant, answers from the knowledge you enter and forwards the call by concern – or to a person. The conversation itself is not stored.

• Telephony and phone dial-in are part of Business and Enterprise and need a configured phone line – either numbers from Coviqo or your own SIP provider.
• Emergency calls (112, 110 …) are not possible through Coviqo. Use a regular phone.
• Phone calls are not end-to-end encrypted. They are recorded only if your organisation switched recording on – always with an announcement or the caller’s consent.
• Premium-rate numbers are blocked; destination countries, minutes and call rates are limited to protect against abuse.