Contact points under the Digital Services Act

Overview

Coviqo is a hosting service within the meaning of Regulation (EU) 2022/2065 on digital services (Digital Services Act, DSA): users store content such as messages, files, profiles and spaces with us. This page lists our single points of contact and explains how we handle notices and moderation decisions.

The easiest way to report illegal content is our notice form.

Point of contact for authorities (Art. 11 DSA)

Single point of contact for the authorities of the Member States, the European Commission and the European Board for Digital Services:

This address is intended for authorities only. As a user, please contact the point of contact for users.

Point of contact for users (Art. 12 DSA)

Single point of contact for users of Coviqo – for questions about notices, moderation decisions and the Digital Services Act:

Please report illegal content via the notice form – that way we receive all the details we need at once.

Messages to this point of contact are read by people and not answered solely by automated means.

Reporting illegal content (Art. 16 DSA)

Anyone can report content they consider illegal – even without a Coviqo account – via the notice form. A notice contains:

• the type of content (e.g. hate speech, fraud, copyright infringement)
• the exact link to the content (location)
• an explanation of why the content is illegal
• your name and e-mail address
• the statement that your information is accurate and complete to the best of your knowledge and belief

For child sexual abuse material, name and e-mail address are optional – such content can be reported anonymously.

You receive a confirmation of receipt with a reference and later our decision – both by e-mail, if you gave an address.

Breaches of a space's rules (e.g. spam or harassment) are reported in the app via “Report” – those reports are handled by the moderators of the space.

How we handle notices

Notices about illegal content are reviewed by the Coviqo Trust & Safety team – independently of the moderation of individual spaces.

• Receipt: we confirm the notice and assign it to a case. Several notices about the same content are handled together.
• Priority: notices about child sexual abuse material and terrorist content are handled with priority.
• Review: we check diligently, objectively and in a timely manner whether the content is illegal or breaches our terms of service.
• Action: depending on the outcome, we remove or disable the content, restrict its visibility or suspend an account or a space – or we reject the notice.
• Information: the notifier learns about our decision, the affected person receives a statement of reasons.

If we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of persons has taken place, is taking place or is likely to take place, we inform the competent law enforcement authorities (Art. 18 DSA).

Statements of reasons (Art. 17 DSA)

If we restrict content or an account, the affected person receives a statement of reasons by e-mail and in the app. It contains:

• which measure we took, its territorial scope and its duration
• the facts and circumstances the decision is based on
• whether automated means were used for detection or decision
• the legal ground for illegal content or the clause of the terms of service
• the available remedies

When signed in, you find your statements under Settings → Legal decisions. In exceptional cases – for example when authorities ask for confidentiality so as not to jeopardise an investigation – a statement may be withheld.

Remedies

You have the following options against our decisions:

Internal complaint

Within six months (183 days) of the decision you can lodge one complaint free of charge – directly in the statement under Settings → Legal decisions. We review the decision again and tell you the outcome.

Out-of-court dispute settlement

You can turn to a certified out-of-court dispute settlement body under Art. 21 DSA. The European Commission publishes the list of certified bodies.

Courts

Independently of this, you can bring the matter before the competent courts at any time.

If you submitted a notice and disagree with our decision on it, you can contact the point of contact for users, an out-of-court dispute settlement body or the courts.

Digital Services Coordinator

The competent supervisory authority is the Digital Services Coordinator of Luxembourg, the Member State of our establishment:

Autorité de la concurrence du Grand-Duché de Luxembourg
https://concurrence.public.lu

You can lodge a complaint about an infringement of the DSA with this coordinator – or with the coordinator of the Member State where you are located or established (Art. 53 DSA).